At Zev Trek, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process, subject to the terms below.
Return Eligibility
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You may request a return within 7 days of receiving your order.
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Items must be in unused, original condition, with all tags, packaging, and accessories included.
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We do not accept returns on used, damaged, or altered items unless they arrived defective.
Return Process
To request a return:
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Email us at [email protected] within 7 days of delivery.
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Include your order number, reason for return, and photos (if applicable).
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Our team will review your request and provide return instructions if eligible.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method (in the case of COD, this will be arranged via a separate method and confirmed by email).
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Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or a full refund at no extra cost to you.
Late or Missing Refunds
If you haven’t received a refund after 7 business days, please:
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Check your bank or payment method again.
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Contact us at [email protected] if the issue persists.
Non-Returnable Items
The following items are non-returnable:
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Items marked “Final Sale”
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Custom or personalized products
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Opened hygiene-related products (e.g., water bottles, travel towels)
Contact Us
For any questions or to initiate a return, please reach out to our support team at: